Terms & Conditions

Outages

Nanna Factory reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.

Payment methods

We accept PayPal and bank transfer (furikomi – 振込み)

Returns and exchanges

Exchanges are accepted within 14 days of delivery. All merchandise must be returned in the original selling condition and include the original product packaging and tags. Please note we DO NOT accept returns. Sale items are final and also cannot be returned or exchanged.  

Your account

If you use any Nanna Factory services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

Reviews and comments

If you do post content or submit material, you grant Nanna Factory a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. Nanna Factory takes no responsibility and assumes no liability for any content posted by you or any third party.

Gift wrapping and message card

We offer the possibility of handmade gift wrapping with a mono tone wrapping paper sealed with a rustic cord. Your message will be printed on a brown card (color may vary slightly) and sent with the item. Messages are restricted to 48 characters and can be written in either the roman alphabet or japanese characters (hiragana and katakana). We review gift message submissions and reserves the right to cancel messages that contain inappropriate, offensive or otherwise objectionable content. A gift wrapping charge of ¥ 200 will be added to your order. This charge is non-refundable and may be subject to sales tax (8%). Click here for more details.

※ If you have any queries regarding these terms and conditions, please contact us.
※ The “Terms & Conditions” are subject to our “Privacy Policy“.